Technical Writer

Heather Wickham (Principal of Catch-Up Training) has significant experience with Xenacom as a technical writer.  She and has the ability to write complex user instructions in a simple and easy to understand format and style.  She prides herself in her high standard of technical writing and workmanship and is passionate about the layout and design of all types of documentation.

Business documents

Heather also loves to design and develop a variety of documents (including templates) for small businesses, for example: letterheads; newsletters; reports; standard contract documents etc.  For more information or simply have a chat, contact Heather.

User manuals

Heather’s role at Xenacom is to design and develop the user documentation for all their MobileFrame applications.  She also is part of the test team as well as providing in user training. For more information about business mobile applications, visit Xenacom Ltd.

Course design & assessments

Heather has many years experience in designing and implementing:

  • computer training schedules
  • learner focused training activities
  • technology course assessments within New Zealand and internationally.

Graduation Diploma in Information Design

In 2011 Heather completed her Graduate Diploma in Information Design through the Christchurch Polytechnic Institute of Technology.  This study has enabled her to design more effective and useful user-centered documentation.

Professional Membership

Member of Technical Communicators Association of New Zealand.